Here to support you — every step of the way

Abiworkers support assists with:

• Recruitment services and worker sourcing
• Worker verification and document collection
• Deployment coordination and onboarding
• Sponsor assistance and worker support
• Complaint and grievance handling

We support the process. Government decisions — such as visa approvals, labour rulings, and immigration outcomes — remain the authority of the relevant UAE entity.

You can reach our support team through any of the channels below. Please share your name, your role (sponsor, worker, or agency), and a short description of what you need.

If your request is not resolved within the expected timeframe, you may escalate through the following steps:

1. Reply to your existing conversation or reference number requesting escalation.
2. A senior team member reviews your case and contacts you directly.
3. For sensitive or unresolved matters, a dedicated case manager is appointed and a resolution plan is shared in writing.

Our team supports sponsors, workers, and agencies with:

• Clear checklists of required documents for each stage
• Guidance on acceptable file formats, quality, and validity
• Help re-submitting documents when something is missing or unclear
• Confirmation once submitted documents have been received and reviewed

We help workers feel informed and supported as they begin a new role:

• Step-by-step guidance through the onboarding process
• Clear communication about what to expect at each stage
• A direct contact for questions about documents, arrival, and reporting
• Respectful, language-friendly assistance wherever possible

We help sponsors at every stage of hiring and supporting a worker:

• Guidance on selecting and confirming a worker
• Coordination of documents, deployment, and arrival
• Support with ongoing worker welfare and responsibilities
• A reliable point of contact for any question that arises

If you have a concern about a placement, a worker, or a sponsor, we want to hear from you. Every complaint is:

• Logged and acknowledged in writing
• Reviewed by a senior team member
• Handled with confidentiality and respect
• Resolved with a clear plan and follow-through to closure

For matters that fall under a government authority, we will guide you to the right channel and support you through the process.

Use the form below to send us a request. Please include your role (sponsor, worker, or agency) and the best way to reach you.